Hi, I’m Kerry
I work as Transport Office Administrator at Rabbit Waste Management. I joined the team in 2017 and I’m based at our Lancing site, where I’m usually the first person customers and visitors see when they arrive.
What does your role involve?
My main responsibility is operating our two weighbridges, recording all incoming and outgoing loads on site through our waste management system and making sure all records and documentation meet legislation requirements.
Alongside the weighbridge work I help customers with skip hire bookings and queries by phone and email, and I’m the first port of call for anyone visiting site. No two days are quite the same, which is part of what I enjoy about it.
What’s your background?
I’ve worked in the waste industry since leaving college in 2009. I started out as a Picking Line Operative at one of the large national waste companies and worked my way through a number of different roles over the years before joining Rabbit in 2017.
That broad experience has given me a good understanding of the industry from the ground up, which helps in a role like this where you’re dealing with so many different sides of the business.
What do you find most rewarding about the job?
Customer satisfaction is the part I find most rewarding. When you’re able to help a customer work through the details of their project, get the right skip on the right day and make sure everything runs without any problems, that’s a good feeling.
What can be challenging?
Keiron. (Only joking.) Like anywhere, every job has its busy moments and you get the odd day where everything seems to land at once. You learn to take it in your stride.
How has Rabbit supported you?
Rabbit has been really supportive of my professional development, particularly through training. Most recently they put me through the WAMITAB Operator Competence Scheme, where I gained a Level 4 qualification in Non-Hazardous Waste Treatment and Transfer.
Being given the chance to build my qualifications alongside the job has made a real difference, and it shows the level of investment the business puts into its people.
What do you pride yourself on?
I pride myself on being reliable and predictable in a good way. Customers and colleagues know what they’re going to get from me, and I think consistency counts for a lot in a busy operation.
What are your goals for the next year?
After completing the Level 4 qualification, my focus is on putting what I’ve learned into practice and continuing to develop in the role. Beyond that I want to keep doing the day to day work well and supporting the team through the busy periods.
Why is Rabbit a great place to work?
It’s the team that makes Rabbit a great place to work. There’s a positive team spirit across the staff and that makes all the difference. People look out for each other, get on with the job, and have a laugh while they’re at it. That counts for a lot.
